Is there a possibility of delivery?
Delivery is possible on the territory of the whole of Serbia and is carried out via courier services.
What is the shipping cost?
The delivery price is fixed and variable 390 dinars.
The price is calculated when the order is created and will not be charged to the customer when the package is delivered.
For more information see the page Terms of purchase.
What is the delivery time of the product?
The standard delivery time is 2-5 working days, in accordance with the delivery time of the courier service. For more information see the page Terms of purchase.
Is there a free shipping option?
Free delivery is possible for all orders that exceed the amount of RSD 6000.
Also, free shipping can be enabled for users who enter a code that enables free shipping in the coupon field during payment.
What should I do if the ordered item is damaged?
If damage occurred during transport, the delivery service is responsible for the damage and you must refuse to pick up the package during delivery with the explanation that there is damage to the package.
The package will then be returned to us and we can take further steps to resolve this situation.
If you accept a damaged package, we are unable to prove to the courier service that the damage occurred during transport, and therefore we cannot issue a refund.
Is it possible to return goods?
The return of goods is possible only in special cases defined in the framework Terms of purchase.
Refunds are made immediately if an item is missing or if an expired item has been sent by mistake.
You can report any error to us with an accompanying photo and we will do our best to solve the problem as soon as possible.
Payment related questions
What payment methods are available?
You can make the payment in cash, via payment cards or you can make a transfer to the account. For more information see the page Terms of purchase.
Is VAT included in the price?
All prices on the website are final prices including VAT.
Are the prices the same on the website and in the store?
The prices on the website and in the store are the same, except in the case of special promotions that we organize exclusively for users who order through the website or buy products directly in the store. Users will be adequately informed about the existence of such promotions.
Is it possible to get a quantity discount?
To obtain quantity discounts (rebates), you can write to us at the email address [email protected]. Achieving volume discounts is only possible for legal entities.
Other questions
What sales locations are there?
The Healthy Jungle restaurant is located at Bulevar Despota Stefana 34a in Belgrade, Stari Grad municipality.
What are the opening hours of the shop?
The shop's opening hours are from 09:00 to 19:00 from Monday to Friday.
What should I do if some of the site's functions are not working properly?
If you encounter any problem while using the site, please contact us via email [email protected]
Who can I contact regarding potential cooperation?
For all potential collaborations, you can contact us via email [email protected]
If a product is out of stock, when can I expect it to be available again?
Depending on the supplier, the average waiting time is 3 to 10 days if our supplier has the product in stock or the production of the product has not been permanently interrupted.
Is it necessary to consult a doctor before consuming the product?
If you suffer from chronic diseases or allergies, we advise you to consult your doctor before consumption. On each product, except for bulk goods, you can find a prominent composition of the product and allergens, as well as the method of use. Healthy Jungle is not responsible for the negligent use of the product by the user.
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