In order to prevent potential delays in sending orders, we cooperate with several courier services. We send packages every day after 12:00, so all orders we receive up to that moment are sent on the same day.

After the courier picks up the shipment, it is entered into the system the next day and transported to the warehouse, so the realistic delivery time is 2-5 working days. The delivery time depends primarily on the amount of packages that are in charge of delivery in that period, so November and December are often the months when deliveries are delayed.

If you have additional questions about your package, you can contact us via our phone number or email-a so that we can send an inquiry to the courier service and find out the status of your shipment.

City Express / Bex Express

Coverage: Delivery throughout Serbia.
Sending a package: Orders placed before 12:00 PM will be shipped the same day. Orders created after 12:00 are shipped the next day.
Delivery time: Standard delivery time is 2-5 working days. In the case of an increased number of packages in a certain period of the year, it happens that deliveries are delayed in relation to the specified time. In that case, please contact us so that we can get in touch with the courier service.
Price: The delivery price is fixed and amounts to 390 dinars, regardless of the weight of the package. This amount is included in the price.
Free shipping: Delivery is free for all orders over 6000 din!

How to order delivery?

Select the products you want to buy.
On the payment page, select the preferred shipping method.
Complete the checkout process and your order will be on its way!

Questions about delivery

Is there a possibility of delivery?

Delivery is possible on the territory of the whole of Serbia and is carried out via courier services.

What is the shipping cost?

The delivery price is fixed and variable 390 dinars.

The price is calculated when the order is created and will not be charged to the customer when the package is delivered.

For more information see the page Terms of purchase.

What is the delivery time of the product?

The standard delivery time is 2-5 working days, in accordance with the delivery time of the courier service. For more information see the page Terms of purchase.

Is there a free shipping option?

Free delivery is possible for all orders that exceed the amount of RSD 6000.

Also, free shipping can be enabled for users who enter a code that enables free shipping in the coupon field during payment.

What should I do if the ordered item is damaged?

If damage occurred during transport, the delivery service is responsible for the damage and you must refuse to pick up the package during delivery with the explanation that there is damage to the package.

The package will then be returned to us and we can take further steps to resolve this situation.

If you accept a damaged package, we are unable to prove to the courier service that the damage occurred during transport, and therefore we cannot issue a refund.

Is it possible to return goods?

The return of goods is possible only in special cases defined in the framework Terms of purchase.

Refunds are made immediately if an item is missing or if an expired item has been sent by mistake.

You can report any error to us with an accompanying photo and we will do our best to solve the problem as soon as possible.

Delivery